Privacy Policy

Controllers of Personal Information

Any personal information provided to or gathered by Gloshop India, an online store of Glosel India Impex Pvt Ltd, under this Privacy Policy will be stored and controlled by Glosel India Impex Pvt Ltd (the data controller), at 150 Anna Salai, 1st Floor Agurchand Mansion, Chennai, 600002, Tamil Nadu, India.

What Personal Information About Customers Does Gloshop India Gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Gloshop India. We use your information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our platform, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses Gloshop India or advertisements and other content served by or on behalf of Gloshop India on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Gloshop India if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by Gloshop India in its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for Gloshop India to disclose your information, if so required, under applicable law.

What About Cookies?
  • Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as Recommended for You, personalised advertisements on other Web sites (e.g., Gloshop Associates with content served by Gloshop India) and storage of items in your Shopping Basket between visits.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Gloshop India’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Gloshop India products and services that require you to Sign in.
  • If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Cookies from third-party trusted social media, advertising and analytics partners collect:

Does Gloshop India share the Information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. Gloshop India shares customer information only as described below and with Glosel India Impex Pvt Ltd and the subsidiaries which Glosel India Impex Pvt Ltd, controls and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

  • Affiliated Parties We Do Not Control: We work closely with affiliated businesses and individuals. In some cases, these businesses sell offerings to you at Gloshop India. In other cases, we provide services jointly with or on behalf of these businesses and/or individuals. We may share customer information related to those transactions with that third party.
  • Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law.
  • Promotional Offers: Sometimes we send offers to selected groups of Gloshop customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that Glosel India Impex Pvt Ltd or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Gloshop India and Others: We release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property or safety of Gloshop India, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.
  • With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. In addition, we are working towards maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology Security Techniques Information Security Management System-Requirements” but do not comply entirely with the standard at this time.
  • Your credit card information is at no point handled by Gloshop India, but rather by our payment processing partner, PayU Payments Private Limited, who are responsible for the privacy of your payment processing information. PayU’s privacy policy can be found at https://payu.in/privacy-policy
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.
What About Third-Party Advertisers and Links to Other Web sites?

Our site includes third-party advertising and links to other Web sites. The third-party advertisements are run using Google’s advertising products. More details regarding how Google processes you data can be found at https://policies.google.com/technologies/ads

What Information Can I Access?

Gloshop India gives you access to a broad range of information about your account and your interactions with Gloshop India for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What Choices Do I Have?
  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Gloshop India features.
  • You can add or update certain information on pages such as those referenced in the Which Information Can I Access? section. When you update information, we usually keep a copy of the previous version for our records. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Terms and Conditions and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of Gloshop India and orders placed with Gloshop India, and it is your responsibility to review them for changes.)
  • If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Terms and Conditions and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of Gloshop India and orders placed with Gloshop India, and it is your responsibility to review them for changes.)
  • If you do not want us to use personal information that we gather to personalise advertisements we display to you, please adjust your Advertising Preferences.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of Gloshop India’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Gloshop India products and services that require you to Sign in.

Are Children Allowed to Use Gloshop India?

Use of Gloshop India is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Gloshop India only with the involvement of a parent or guardian.

Notices and Revisions

If you have any concern about privacy or grievances at Gloshop India, please contact us with a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Policy and the Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected
Information You Give Us

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Gloshop India or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries, provide and rate Reviews; and employ other personal notification services such as such as Available to Order Notifications. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews; the personal description in Your Profile; and financial information.

Automatic Information

Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search term and search result information from some searches conducted through the Web search features offered by Gloshop India; search results and links, including paid listings; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access easily at Gloshop India include: up-to-date information regarding recent orders; personal information (including name, e-mail, password) and recommendations (including recent product-view history, prior-order history and Favourites).

Grievance Officer

Please find below the details of the grievance officer:

Email: hello@glosel.com

Address: Glosel India Impex Pvt Ltd
150 Anna Salai, 1st Floor Agurchand Mansion
Chennai 600002 Tamil Nadu
India